One Night at call center by Chetan Bhagat. Pages·· know 'All right , she said, 'It is a story about six people in a call center as one night.'. ONE NIGHT @ THE CALL CENTER —CHETAN BHAGAT know 'All right, she said, 'It is a story about six people in a call center as one night.'. DOWNLOAD PDF Working the Night Shift: Women in India's Call Center Industry Call Center Handbook: The Complete Guide to Starting, Running and BOOKS e-Books NIGHT CALL What Reviewers Say About Radclyffe's Books A .

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'Just one night? Like this one?' I interrupted. 'Yes, one night. One night at the call center.' 'You sure that can be a full book? I mean, what is so special about this. One Night At The Call - Download as PDF File .pdf), Text File .txt) or read online. One Night Five Point Someone by Chetan Bhagat FULL BOOK. 'Just one night? Like this one?' I interrupted. 'Yes, one night. One night at the call center.' 'You sure that can be a full book? I mean, what is so.

Claimed to be based on a true story, the author chooses Shyam Mehra alias Sam Marcy as the narrator and protagonist , who is one among the six call center employees featured. A phone call from God is one of the salient features in the novel.

In order to cheer themselves up, all the lead characters of the novel decide to go and enjoy at a night club. After enjoying for a while, they leave for the office.

While returning, they face a life-threatening situation when their Qualis crashes into a construction site hanging over a mesh of iron construction rods.

As the rods began to yield slowly, they start to panic. They are unable to call for help as there is no mobile phone network at that place, but Shyam's mobile phone starts ringing. The phone call is from God, who speaks modern English. He speaks to all of them and gives them suggestions to improve their life, and advises them on how to get their vehicle out of the construction site.

The conversation with God motivates the group to such an extent that they get ready to face their problems with utmost determination and motivation.

Meanwhile Vroom and Shyam hatch a plan to throw Bakshi out of the call center and prevent the closing of Connexions call center, whose employees are to be downsized radically.

When they emerge from danger, they have clear-cut goals in their mind. She offers to tell him a story -- but will do so only on the condition that he use it for his next book. It's set at a call centre, describing the events of a single night-shift -- and she warns him and the readers to expect at least one unusual occurrence: It was the night That's a lot of pressure to put on a book -- and since the phone call only comes on page , that's also an awful lot of suspense to leave the reader in for a very long time.


But one should be grateful for small favours: the book isn't very good up to that point, but passable. Once the big guy in the sky calls it spirals completely out of control. The story is narrated by Shyam Mehra, who works at the Connections call centre.

Here Indians man the phones all night, fielding calls from American consumers who are having trouble with their electronic goods. The company is kept afloat by its account with Western Computers and Appliances, but isn't doing spectacularly well "call volumes are at an all-time low -- Connections is doomed" and there's talk of "rightsizing" meaning downsizing. Shyam works in the WASG bay -- the Western Appliances Strategic Group, handling home appliance issues -- people having trouble with their refrigerators, ovens, and vacuum cleaners.

The novel focusses on Shyam and a handful of his colleagues -- a motley crew of Indians who, for a variety of reasons, have wound up in the same job. Shyam is lacking self-confidence, but does have some greater ambitions: he has been working with a colleague on a website for the company which will make it easier for customers to get the assistance they need. Complicating matters, one of the women he works with is a former girlfriend, Priyanka -- and there are several flashback chapters interspersed among the present-time ones describing some of their past dates awful stuff, leaving the reader baffled as to what he sees in her -- and also not carried through very far: there are only a few of these chapters, leading pretty much nowhere.

But the big problem at work is the bad and incompetent boss, Bakshi who, they eventually find out, is going to take credit for the website design for himself, getting a transfer to Boston in the deal. For quite a while ON TCC is fairly predictable: the characters and their personal stories are introduced, the bad boss is shown being bad, the American callers are hapless.

Bhagat doesn't do any of this particularly well, but it's modestly engaging, and there seem to be some possibilities.

Revolution 2020

Priyanka's sudden engagement to a Microsoft-man she's never seen stirs things up, and each of the characters has his or her own story which Bhagat at least offers a glimpse of. He's at his best in describing the workplace-silliness -- dealing with customers and bosses -- though not particularly creative or imaginative. Bhagat has a self-righteous and -important streak that undermines much of his possibly valid social criticism. Claims of intellectual superiority hardly mask the pathetic inferiority complex they all seem to suffer from.

At Connections they're taught: the brain and IQ of a thirty-five-year-old American is the same as the brain of a ten-year-old Indian. This will help you understand your clients. You need to be as patient with them as you are when dealing with a child. Americans are stupid, just accept it.

Unfortunately, these Indians aren't exactly bright lights either. But how much easier to blame sinister and worthless distant entities with local bad bosses tossed in for good measure : tweak the complaint and it sounds like Americans complaining about illegal immigrants: Meanwhile bad bosses and stupid Americans suck the blood out of our country's most productive generation.

One Night at the Call Center

Bhagat raises valid issues and concerns -- but doesn't take them in the least seriously, offering neither reasonable descriptions of the issues, nor any sensible way of dealing with them. And then there's that call from god. Bhagat redeems himself ever so slightly by suggesting in his Epilogue that there is an alternate explanation for that particular episode -- but he doesn't embrace it because he mistakenly believes this version is the "better story" , and in fact opts for the god-line there as well.

What need there is for god here is unclear. Sure, all these characters have problems, but the hokey solution -- god tells them "the most important call in the world" is the "inner call" get it?

If that were all, one could almost let the novel pass: pretty damn bad, but as a toss-away read about Indians dealing with a rapidly modernizing world of some mild interest.

But Bhagat has to tie things up too, and there he goes off the deep and very wrong end. The characters apparently listen to their inner call and what it tells them is that the way to act is as irresponsibly and unethically as possible.Shelves: facepalm , indian-authors I have a major problem with Chetan Bhagat.

I had been to IIT Kanpur for a talk. Her taste in men might have changed, butobviously not her taste in beverages.

New girl? What happened? The uncles were outside, on their second whiskeyand soda. However, he hates totalk and is not a voice agent. One night, call center.

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